Refund policy

Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, please contact us at [thefrontlineco@hotmail.com](mailto:thefrontlineco@hotmail.com) with your order number and details of the issue or return request. Items sent back without prior contact may not be accepted.

Customers are responsible for ensuring returned items are packaged securely for transit. Proof of postage may be requested.

Standard Returns

To be eligible for a standard return, items must be:

* unused and unworn,

* in the same condition received,

* with any original tags/packaging where applicable.

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow time for your bank or payment provider to process the refund.

Faulty, Damaged or Incorrect Items

Please inspect your order upon receipt and contact us as soon as possible if:

* the item is damaged,

* faulty,

* or not as described.

Where a fault or damage claim is made, we reserve the right to:

* request photographs and further information,

* and/or require the item to be returned for inspection before agreeing to any refund, repair or replacement.

Refunds, repairs or replacements will not normally be issued prior to inspection where the cause of damage or condition of the item is disputed.

Nothing in this policy affects your statutory rights under UK consumer law.

Second-Hand / Vintage / Surplus Goods

Many of our surplus, military, vintage and second-hand items will show signs of age, storage, wear and previous use.

This may include:

* fading,

* staining,

* marks,

* minor repairs,

* Small holes,

* surface rust,

* age-related wear,

* and other imperfections consistent with used surplus equipment.

These characteristics are considered part of the nature of second-hand goods unless specifically stated otherwise.

Customers are responsible for inspecting items upon receipt and before use, erection, modification or washing.

For tents and canvas goods supplied without poles, frames or supports, customers are responsible for ensuring suitable supports, pitching methods and tensioning are used.

Continued use of an item after a defect or issue has become apparent may affect eligibility for a refund or replacement where the continued use has contributed to worsening the damage.

Custom / Bespoke / Printed Items

Custom-made, personalised and made-to-order items cannot be returned for change-of-mind reasons once production has begun.

This includes:

* custom printed clothing,

* personalised products,

* bespoke items,

* and special-order products.

However, this does not affect your rights if the item is faulty, damaged or not as described.

Customers are responsible for checking sizing, spelling, custom text and order details carefully before purchase.

Exchanges

Where available, exchanges may be offered at our discretion. The fastest way to receive an alternative item is usually to return the original item and place a new order.

 

Non-Returnable Items

We do not accept returns on:

* gift cards,

* perishable goods,

* hazardous materials,

* flammable liquids or gases,

* or items otherwise stated as non-returnable.

Return Shipping Costs

Where an item is confirmed to be faulty or not as described, reasonable return postage costs may be reimbursed.

For standard returns or change-of-mind purchases, return postage costs are the responsibility of the customer unless otherwise agreed.